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At TE-active, our focus is on delivering exceptional experiences for your customers, no matter when, or how they choose to interact


More About TE-active

OUR PEOPLE

Talent management  is a competencies-based strategy to maximize employee performance and it is an integral part of furthering excellence in our company.
We’ve put in place systematic and progressive plans to develop our people.


The processes involved utilize the skills and experience of employees and identify learning and development needs, such as coaching and mentoring. In addition to facilitating succession planning and management, our talent management discipline enables us to attract and retain the best people to help us succeed in meeting our purpose and goals.

In addition to having the right leadership in place, we’ve also taken the time to think through and design the right Benefits Programs for our organization. We understand that that cash is not enough today to recruit and retain top talent. As a result, we provide not only competitive base pay but also have an attractive Health Benefits Program as well as a Performance Based Bonus Plan at all levels of the organization.

We value our people and believe in attracting and retaining the right talent and believe this is a differentiator in the employment market.


INDUSTRIES

TE-active has contracts with major airlines and hotel groups and is able to combine those services for our contact centre management customers, thus offering a one-stop shop for all your needs.


  • TRAVEL

    We have contracts with all the major airlines worldwide.

  • HOSPITALITY

    We have access to hotel and resort rooms around the world.

  • LOYALTY

    Connect with any segment in a way that’s relevant through our loyalty platform.






CUSTOMER SERVICE
SOLUTIONS

Simply put, we work hard to turn customers into loyal fans. These days, it’s not enough to just service customers. At TE-active, we strive to deliver superior customer experiences that help build long-lasting connections.

Using our state of the art omni-channel capabilities, we make sure our customers get the assistance they need in whatever way they wish to communicate. Our staff is put through rigorous skills and product training to help ensure that customers receive the care that they need and have come to expect.

BACK OFFICE
SERVICES

TEH TFS Global is one of the few world leaders in Travel Fulfillment Services. Dedicated to distinctive quality in the development and implementation of global services and information, our service-oriented culture offers our customers a powerful advantage. TEH TFS is an outsource service that offers you all the advantages of our global expertise. You'll quickly see the benefits of the years we’ve invested in the fulfillment business of Travel Operators.

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COMMUNITY INVOLVEMENT

We are committed to responsible and ethical social as well as business practices and the betterment of our community. At TE-active, we are committed to providing an inclusive, caring, and creative environment that enables our Team Members to do their best work.


We also know that how we conduct ourselves and our business is as important as delivering outstanding service. How we work with customers, partners, governments, vendors, and our community is fundamental to our successas a company.

We are committed to responsible and ethical social as well as business practices and the betterment of our community. We demonstrate this leadership through policies and programs that are supported by a foundation of solid values but most importantly, we demonstrate this through our actions.

We will mobilize the skills, knowledge, and volunteer time of our employees to help achieve a shared vision of creating social and economic opportunities in the communities we live and work.

OUR LEADERS

Annie Tsu

President & CEO, CTEH

Since becoming President & CEO of CTEH in 2010, Ms Tsu has spearheaded many important new initiatives, including CTEH’s elevation to the Hong Kong Stock Exchange (1620.HK) in 2018. Ms Tsu's focus has been to offer a more diverse product line to our customer base. TE-active allows us to offer contact centre management in combination with our existing tour and air services.

Walter Wakulowsky

Managing Director

With over 25 years of contact center management experience, Walter Wakulowsky has worked with numerous leading companies in various verticals including travel, loyalty, communications, government, finance and marketing. Walter has helped numerous contact centers – both in-house and major outsourcers, achieve their operational and technological goals.