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CUSTOMER DATA SECURITY AND PRIVACY

CAPABILITIES CUSTOMER DATA SECURITY AND PRIVACY




Modern consumers want to engage with your business on the channel of their choice – whether it’s through a phone call or a digital platform, whether it’s an AI-assisted chatbot or a live person. Our technology allows us to support your customers across the wide array of channels available today – as well as the emerging channels of tomorrow.



  • 1

    Network

    We use next generation firewall technology to protect the network infrastructure against unauthorized intrusion
  • 2

    Staff

    Our staff undergo background checks prior to being extended a job offer
  • 3

    Policies

    We have designed and implemented policies to address security concerns. All staff are trained on these policies and tested regularly

  • 4

    Facilities

    Our sites are secured and monitored to ensure the safety of our staff and assets. Home offices are certified by our security staff prior to being used and staff are trained on processes designed to maximize security
  • 5

    Technologies

    Depending on your requirements, we are able to implement additional security measures such as Multi-factor Authentication (MFA), Data Loss Prevention (DLP), Workstation Hardening including Hard Drive Encryption and Content Filtering



Modern consumers want to engage with your business on the channel of their choice – whether it’s through a phone call or a digital platform, whether it’s an AI-assisted chatbot or a live person. Our technology allows us to support your customers across the wide array of channels available today – as well as the emerging channels of tomorrow.



Ready to engage with your customers and get your business growing?
Talk to Us