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  • Above and
    Beyond the Call
    We help you drive quality engagements
    with your customers through Human Touch
    interactions and AI platform integration
  • Enable omni-channel
    communications with
    your customers
    Voice, email, web chat, social media.
    Communicate and support your customers
    using their preferred method.
  • Traditional,
    home-based or hybrid
    support centre models
    Flexible staffing models allow us to leverage
    efficiencies, access larger workforce pools and
    safeguard against global events such as pandemics
  • A one-stop shop
    for all your customer
    experience needs
    From travel and hospitality to
    healthcare and retail, TE-active has
    solutions across a wide range of industries.
    LEARN MORE
  • Rigorously safeguard
    your clients’ information
    assets
    Next generation technology and comprehensive
    security policies and procedures ensure the safety of
    information assets, whether agents are working on
    premises or at home.



ABOVE AND BEYOND

These days, it’s not enough to just service customers by answering the phone.
 
At TE-active, we strive to deliver superior customer experiences that help your brand build long-lasting connections.



What We Do

We use our omni-channel capabilities to ensure that customers get the assistance they need in the manner they wish to communicate. By blending technology with highly trained and skilled staff, we help ensure that your customers will receive the care that they need efficiently and seamlessly.


SEE OUR CAPABILITIES

Industries

At TE-active, we strive to deliver superior customer experiences that help your brand build long-lasting connections across a wide range of industries. We know to interact with consumers best and can reassure loyalty users who want to “change my flight” or inquire why “my product hasn’t arrived” or needs to “speak to a nurse” or wonders “how do I used this feature." No mater what your business is, TE-active is a one-stop shop for all your needs.




OUR CUSTOMERS

TE-active has great reach, with our six largest clients servicing over 14 million active users. In all, TE-active services almost 20 million Canadian loyalty users.